You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You Can review the terms and conditions, provide your payment mode details and submit the registration information.

No, Registration on is absolutely free.

You can surf and add products to the card without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the card, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one Natchdeal account.

Yes, you can add multiple delivery addresses in your Natchdeal account. However, remember that all items place in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Each email address and phone number can be associated with one Natchdeal account only.

Yes, we do understand the importance of time and the toil involved in shipping fruits & vegetables. Up to three members in a family can have the same address provided the email address and phone numbers associated with the accounts are unique.

My Account is the section you reach after you log in at MY Account allows you to track your active orders, credit note details as well as see your orders history and update your contact details.

You need to enter your email address on the login page and click on forget password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team

You can pay for your order on using the following modes of payments.

1. Cash On delivery

2. Credit and debit cards (VISA/Mastercard/Rupay)

There is no VAT However GST will be applicable as per Government Regulations.

Yes it is absolutely safe to use your card on A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA(VB) or MSC(Master Secure code) Which has to be entered by online shoppers while paying online using Visa or maser credit card. It means extra security for customers, thus making online shopping safer.

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If we are not able to delivery all products in your order and you have already paid for them online, the balance amount will be refunded to your Natchdeal account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on your card.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. on the payment method page there is a box when you can enter any e-voucher/ Coupon code that you have. The amount automatically be deducted from your invoice value.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified the duration (this sometimes happens due to unforeseen situations) we will credit 5% of your order value to your Natchdeal account.

Fresh fruits and vegetables are hand-picked and hand cleaned. We ensure hygienic and careful handling of all our products.

Every fruits and vegetables varies a little in size and weight. While you show an estimates weight and price for everything priced by kilogram. At the time of delivery we weight each items to determine final price. This could vary by 5% at maximum. therefore if you have shopped for something that costs Rs 50 per kg, and we delivery 1.5 Kg of the product to you (eg cabbage, pineapple) you will still be charged a maximum of Rs 53. In the case the weight of the product is lesser than what you ordered, you will par correspondingly less.

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and delivery to our customers.

You can change your delivery address on our website once  you log into your account . Click on “My Account” at the top right hand corner and go to the “Update My profile” section to change your delivery address.

You will be able to check this f=detail at the time of checkout when you  enter the address. If we are unable to deliver in your area – we will inform you before checkout.

In case of delay, our customer support team will keep you updated about your deliver . Additionally 5% of the order value will be credited to your Natchdeal account which can be used in your next order.

Delivery slot can be changed for an active order through the App or website. Please contact our customer support team.

Once you have placed your order you will not able to make modifications on the website. please contact our customer support team for any modification of order.

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.

You can check the status of your order track in the website/App or by contacting our customer support team.

We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order.Every order placed has to undergo a system driven process as well a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, slot is booked for every order that gets placed in our system  and the order picking process happens seamlessly. In this entire process we incur labour as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, If you are not available at time of order delivery  or you haven’t checked the list at time delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

You can cancel an order before the cut off time of your slot by contacting our customer support team.

Note: If you are a customer in Calicut. we charge a cancellation fee Rs. 20 if the order is cancelled after 30 minutes from the time of order. You can choose to reschedule the order for a different time and date subject to slot availability and skip cancellation charges. rescheduling is possible only for slotted delivery. Express & Specialty store orders cannot be rescheduled. For prepaid orders the cancellation fee will be deducted from the refund amount and for Cash on Delivery orders, the cancellation charges will be debited to your Natchdeal My wallet. In your next order, it will be added as an additional charge.

Our customer service team is available throughout the week, all seven days from 9am to 5pm. They can be reached at 9746247247 or via email at [email protected]

Our customer service team is available throughout the week, all seven days from 9am to 6pm.

We have a ” no questions asked return and refund policy” Which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the site. This can be used to pay your subsequent shopping bills

1. Fresh goods: Within 48 hours from the delivery date.

We have offline store in Agricultural urban Wholesale Market, Vengeri, Kozhikode, Kerala.

We have a no questions asked returns policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

The amount will be refunded to your Natchdeal. com account to use as store credit in your forthcoming purchases. Please contact customer support for any further assistance regarding this issue.

Yes, we do bulk supply of products at special pries to institutions such as schools, restaurants and corporates. Please contact as at [email protected] to know more.

Natchdeal has a standard policy of weight variance up to 5%  on its orders. However, the final weight can only be determined at the time of preparing the order. For example, a fresh chicken may weight 1.15 KG while the order would have been taken for 1 KG. The store would not be in a position to provide the exact weight requested for and would only be able to sell the fresh chicken in its entirety. This change in weight is reflected in the bill amount difference. This amount will deduct from your Mywallet in Natchdeal account either you are requested to pay the amount in the bill provided by the delivery boy at the time of delivery along with the applicable delivery.

Mywallet allows customers to store their money in a digital wallet. The customers can use the wallet money for purchasing products from store. The customers can add money to their wallet using various payment methods set by the admin. The admin can set cashback rules according to cart price or product. The customers will receive their cashback amount in their account. The admin can process refund to customer wallet.

With this extension, the customers won’t have to fill in the payment details every time. They can simply log in and pay for products using the wallet money the customers will also get advantage for earning cashback using the wallet money. The admin can process refund to the customer wallet.

Wallet system works just like any other payment method.

users will earn cashback according to product wise.

Mywallet is a digital wallet provided to you by Natchdeal using which you can do transactions on and its apps. The wallet consists of five components.

Amount in Mywallet=money + Credit – Debits. Money is the amount added by you through the add money option in Mywallet.

New user registration = once you are register in Natchdeal website you will get a commission

New user registration = once you are register in Natchdeal website you will get a commission and it will credit in your wallet.

Natchdeal product review = one of the easiest ways to add credit in Mywallet online is to review products in Natchdeal website that you already signed in page. This review product program that pay a commission for reviewing the products.

Daily visit = one of the easiest way to add credit in Mywallet online is to daily visit in Natchdeal website that you already signed in page. This daily visit program that pay a commission for daily visit.

Referrals = one  of the easiest ways to add credit in Mywallet online is to refer your friends to Natchdeal website that you already use. This referral program that pays a commission for every friend you refer.

Credits are received either through refunds made on cancellation of orders or part orders or through refunds provided by Natchdeal for any other purpose. Debit could be added through pending payments for orders delivered but not paid or items supplied for an amount higher then paid for or non redemption of any payments made to Natchdeal.

ou may add money in Mywallet in following ways

 credit cards or Debit Cards

Net Banking

Any other acceptable payment methods visible on the Natchdeal payment page.

However, cash on delivery, International Cards are not acceptable modes of payment for the top up of Mywallet.

You can add only value up to 10,000 per user. beyond that you may still receive your refunds to Mywallet but you will not be able to top-up it further. Also at any point in time  you cannot have a balance of more that 10,000 in your wallet. this is excluding any credits that you have received in this period.

You need to sign in your Account in Website and go to my account. There in the Mywallet tab, you shall be able to see the Mywallet balance amount.

What are the benefits of using Mywallet?

faster Check out by using Mywallet on TP or passwords are required.

Faster refunds- there are credited within 24 hours to your Mywallet.

Detailed account tracking: You can track your spends and wallet activity in the Mywallet link available in the website or App.

you may not redeem Mywallet for Cash Mywallet balance can also not to be transferred to bank, other wallets or other website user accounts.

Yes, Mywallet requires a Account.

Wallet balance amount in the Mywallet cannot transfer to any other Natchdeal user’s account. It cannot used to pay for purchases being made by another Natchdeal account user.

Your Mywallet account is still active. You may re-install the Natchdeal App or login on the website to access your account. There will be a transfer charge.

Your Mywallet account is still active and you may reset your Natchdeal account npassword or take hwewlp ofcustomer care team to gain access to your Natchdeal Account.

Your Mywallet account stays active & there is no expiry date for your wallet balance.

You need to protect your Natchdeal Account. If someone gets unauthorized access to your Natchdeal account, they may use your Mywallet to purchase products at Natchdeal on your behalf without your knowledge.

The refund value for these returned items shall be added to your Mywallet.

Yes, you may use other payment methods available to pay along with Mywallet. however, the money shall be deducted from Mywallet first and the remaining amount can be paid through other available online payment methods.

If you have balance in your Mywallet, then that will be used first. the remaining amount, If any mightbe paid trough other available online payment methods.

If user has Mywallet balance, then it is up to the use it, however if Mywallet is being used then the order value will first be taken from Mywallet and the remaining order value, If any , shall be paid by other available online payment method.

There are no maintenance charges for keeping Mywallet balance.

Users cannot transfer wallet amount to other user. Please contact our customer care for assistance.

Your Mywallet account stays active & there is no expiry date for your wallet balance.

There is no minimum amount to keep in Mywallet

You can contact Natchdeal customer service Via email at [email protected] or call our customer service number at +919746247247.

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